Shipping & Returns

Shipping Information

Production Time

All products are made to order. Production typically takes 2 business days before shipment.

Shipping Options

• USPS First Class (No Tracking) — reduced-cost option for lightweight orders; typically 3–7 business days after production. No tracking number provided. Best for budget-conscious buyers who are not time-sensitive.
• USPS Ground Advantage — 3–5 business days after production. Full tracking included. Free on orders $50+
• Expedited Shipping — 1–3 business days after production; additional cost applies.
• Next Day Air — next business day after production via UPS or FedEx; additional cost applies.

Shipping Costs

Orders $50 and over ship free via USPS Ground Advantage — no code needed, applied automatically at checkout. For orders under $50, shipping is calculated at checkout based on your location and selected method. For bulk orders, contact us for a custom shipping quote.

Returns & Exchanges

Custom Products

Since all products are fully customized, we cannot accept returns unless there is a manufacturing defect or shipping damage.

Damaged or Incorrect Items

If your order arrives damaged or with errors, please contact us within 7 days of receiving your order. Include photos and your order number so we can resolve the issue promptly.

How to Request a Return or Exchange

1. Email us at enmengraving@gmail.com with your order number
2. Include photos of the item or items and a brief description of the issue
3. We will respond within 1-2 business days with next steps

Please note: Because every order is personalized, returns are limited to items that arrive damaged, defective, or incorrect.

Tips for a Smooth Shipping Experience

• Verify your shipping address before checkout
• Double-check engraving details to avoid delays
• For bulk or rush orders, contact us directly before ordering