Terms of service

1. Acceptance of Terms
By placing an order with [Your Business Name], you agree to be bound by these Terms of Service. These terms apply to all custom engraving services and products provided by the company.

2. Customization and Accuracy
  • Customer Responsibility: You are solely responsible for the accuracy of all text, dates, and designs provided for engraving. We do not perform spell-checks and will engrave exactly what is submitted.
  • Errors: If we make an error that differs from your original submission, we will provide a free replacement. If the error is present in your original submission, no refund or exchange will be granted.
  • Approval: For complex or large orders, we may provide a digital proof. Once approved by you, the design is final.

3. Returns and Refunds
  • 30-Day Policy: Our warranty and return period is 30 days from the date of purchase. We cannot offer refunds or exchanges after this period.
  • Condition: To be eligible for a return on non-personalized items, the product must be brand-new, unused, and in its original packaging.
  • Final Sale: All correctly engraved personalized products are considered final sale and are not eligible for return or exchange.

4. Shipping and Delivery
  • Return Address: Approved returns should be sent to: 
    PO Box 836981, Richardson, Texas, US 75083
    .
  • Shipping Costs: You are responsible for all shipping costs related to returns. These costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your total.
  • Turnaround Time: Delivery times for replacements or exchanges depend on your location. We are not responsible for delays caused by shipping carriers.

5. Limitation of Liability
  • Natural Variations: You acknowledge that engraving involves natural materials and mechanical processes. Minor variations in depth, color, or texture are inherent to the craft and are not considered defects.
  • Damage Cap: To the maximum extent permitted by law, our total liability for any claim is limited to the amount paid for the specific service or product. We are not liable for any indirect or consequential damages, such as lost profits.

6. Intellectual Property
By submitting a design or logo, you represent that you own the rights to use that intellectual property. [Your Business Name] is not liable for any copyright or trademark infringements resulting from your submission.